Question 1

How quickly can you fix my slow movement?

Accepted Answer

If your garage door is moving slowly, we can typically diagnose and fix the issue the same day you call. Slow movement is usually caused by one of several common issues: worn rollers, dried-out lubricant, misaligned tracks, or a weakening spring. Our technicians arrive with fully stocked service vehicles, so most repairs can be completed in a single visit.  For emergency situations where your door is stuck or barely moving, we offer immediate dispatch service. Call us at (440) 901-5031, and we'll have a technician en route quickly. During regular business hours, we can often provide same-day service for slow movement issues.  Our typical repair time for slow movement problems is 30-60 minutes once our technician arrives. We'll diagnose the issue, explain what needs to be done, provide upfront pricing, and get your door operating smoothly again.

Question 2

What causes slow movement in garage doors?

Accepted Answer

Slow garage door movement can be caused by several factors, and identifying the root cause is essential for a lasting repair. Here are the most common causes:  1. Worn or Damaged Rollers Over time, rollers wear down and develop flat spots, creating friction and slowing the door. Nylon rollers typically last 10-15 years, while steel rollers may wear faster.  2. Lack of Lubrication All moving parts need regular lubrication. Dried-out hinges, rollers, and springs create friction that slows door movement. We recommend lubricating your door every 6 months.  3. Misaligned Tracks If the vertical or horizontal tracks become bent or misaligned, the door can't move freely. This puts extra strain on the opener and slows operation.  4. Weak or Broken Springs Torsion or extension springs counterbalance the door's weight. As springs weaken with age, the opener works harder, resulting in slower movement.  5. Opener Issues The opener motor or gears may be wearing out, especially in units over 10-15 years old. Settings might also need adjustment.  6. Weather Stripping Friction Worn or improperly installed weatherstripping can create drag on the door sides or bottom.  Our technicians will diagnose the exact cause and provide a complete solution to restore smooth, fast operation.

Question 3

Do you offer financing for new custom door installations?

Accepted Answer

Yes! We understand that a new custom garage door is a significant investment in your home, and we want to make it accessible for every homeowner. We offer several financing options to fit your budget:  Financing Options Available:  1. 0% Interest for 12 Months - For qualified buyers, pay off your new door with no interest charges if paid within 12 months.  2. Low Monthly Payments - Extended payment plans available with competitive interest rates and terms up to 60 months.  3. Same-Day Approval - Quick credit decisions so you can move forward with your project right away.  4. No Prepayment Penalties - Pay off your balance early without any additional fees.  What's Included in Custom Door Pricing:  - Custom door sizing and design - Professional installation - New hardware and weatherstripping - Opener compatibility check - 10-Year Warranty on all work - Post-installation inspection  To learn more about our financing options or to get a free quote on a custom garage door, call us at (440) 901-5031 or fill out our online quote form. Our team will walk you through all available options and help you find the best solution for your budget.

Question 4

What types of garage doors do you install?

Accepted Answer

We install a comprehensive range of garage door styles to match any home architecture and personal preference:  Door Styles: - Ranch style horizontal panel doors - Raised panel traditional doors - Carriage house designs - Modern contemporary styles - Custom architectural designs  Materials: - Insulated steel doors (R-value options from R-6.5 to R-18) - Natural wood doors (cedar, mahogany, hemlock) - Aluminum and glass modern doors - Composite and faux wood options  Features Available: - Windows in various styles and placements - Decorative hardware - Smart opener integration - Energy-efficient insulation - Wind-load reinforcement  All installations include our 10-Year Warranty and 100% satisfaction guarantee. Contact us for a free design consultation!

Question 5

How long does a typical garage door installation take?

Accepted Answer

The timeline for garage door installation depends on the complexity of the job:  Standard Replacement (same size opening): - Removal of old door: 30-45 minutes - Installation of new door: 2-3 hours - Opener installation (if included): 1-1.5 hours - Total: 4-5 hours typically  Custom or Non-Standard Installations: - May require 1-2 days if structural modifications are needed - Custom door orders typically take 2-4 weeks to arrive  What to Expect: 1. Pre-installation inspection and measurements 2. Removal and disposal of old door 3. Track and hardware installation 4. Door section installation and balancing 5. Opener installation and programming 6. Safety testing and final adjustments 7. Customer walkthrough and operation training  We schedule installations with enough time to complete the job properly, and we always clean up the work area before leaving.

Question 6

What is your service warranty?

Accepted Answer

We stand behind every job with our comprehensive warranty and guarantee:  10-Year Warranty on All Work - Covers labor and workmanship - Includes all repairs and installations - Transferable if you sell your home  Manufacturer Warranties - Doors: Typically 10-25 years depending on model - Openers: 5-10 years depending on brand - Springs: Cycle-based warranties (10,000-25,000 cycles)  100% Satisfaction Guarantee Not satisfied with our work? We'll make it right at no additional cost. This guarantee applies to every service we provide.  What's Covered: - Parts and labor for any warranty repairs - No service call fees for warranty work - Priority scheduling for warranty issues  How to File a Warranty Claim: Simply call us at (440) 901-5031, describe the issue, and we'll schedule a warranty service visit. Keep your original invoice for reference.

Question 7

Do you provide emergency garage door service?

Accepted Answer

Yes! We provide 24/7 emergency garage door service with immediate dispatch:  Emergency Services Include: - Doors stuck open or closed - Broken springs - Cable off track - Opener failures - Security concerns (damaged doors)  What to Expect: - Answer your call 24/7, 365 days a year - Immediate dispatch to your location - Fully stocked service vehicles - Temporary security solutions if needed - No extra charges for nights or weekends  Response Times: - Wellington area: Typically within 1 hour - Extended service areas: Typically within 2 hours  If your garage door is creating a safety or security issue, don't wait until business hours. Call us immediately at (440) 901-5031 and we'll dispatch a technician right away.

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